Google Adsense is still a primary source for many websites. It is easy to start earning from the advertising program and receive payments every month. Many people in developing countries choose Western Union as the payment method since it is quite fast and convenient. However, the payments do not always go smoothly.
Previously, my Adsense payment was declined and just a few days ago, I had another issue with it. I received an email to my Gmail account:
Payment didn’t go through
The payment we sent to your Google AdSense account on Oct 22, 2018 was unsuccessful.
Unfortunately, your pending payment has already expired.
Please contact your bank or credit institution to resolve the issue.
Note: If you’re paid by check or Western Union, click the re-enable button on the Payment Settings page, so we can try processing again.
When I logged in to my account and check for recent payments, I even saw that the payment is paid.
I was a little worried since this is the first time I had this issue. I contacted Adsense and received an answer just a few hours later:
Thank you for your patience.
According to the details in your account, your payment was sent Oct 21, 2018. You can expect to be able to pick up this money 4-10 working days after this date.
This means that your payment has gone through successfully on our end. WU should be able to find payment: MTCN 1xxxxxxx5 using the attached document.
Please request WU to locate this payment.
I went to the Western Union site to track the payment and found out that the payment is actually available to pick up.
Then, I could go to my bank or a nearby Western Union agent location to get the payment. There was no issue at all and this might be a bug from the Adsense’s payment system.
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Rana says
I didnt receive my MTCN and it’s been 10 days..Do you have an idea what I can do about that??
Jacob Buameh says
Go to the Payments link in your sidebar in your Adsense account
Clink on view transactions
Then click on Automatic payment: Western Union. XXXXXXXX. Status: Issued
This link will show you all the info you need for pick up which includes your MTCN
Hope that helps
RoyKent says
they say : “click the re-enable button on the Payment Settings page, so we can try processing again” where i can find that button?
Archer says
How do you contact the google support team?