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My Apple ID is Disabled After Failing to Purchase on iTunes and App Store

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I started using the iPhone 6S Plus a month ago and my first thing to do with my iPhone is downloading and purchasing some apps. Surprisingly, I couldn’t purchase anything on iTunes or App Store after activating the iPhone.

The following error kept showing up:

Your Purchase Could Not Be Completed.

For assistance, contact iTunes Support or www.apple.com/support/itunes/ww/.

This is really weird because I had no problem purchasing items on iTunes and App Store before using the iPhone. I followed the instruction and contacted Apple via Chat Support. Unfortunately, the first representative was terrible and he even made the issue worse. Below is his response.

After careful review, the request has been denied and the iTunes Account Disabled. For information on Apple’s right to close accounts and the requirements for using the iTunes Store, see this page: http://www.apple.com/legal/internet-services/itunes/ww Because the account was disabled, you won’t be able to update purchased apps or make future purchases.

For the privacy of our customers, I am unable to disclose any further information regarding that resolution. I do apologize for any inconvenience this is likely to cause.

Your iPhone is still active, however, purchases in the iTunes store will be limited. To look into this further, you will want to contact our phone support team for further review.

Yes, my Apple account was disabled without any explanation and I had no idea what was going on. I tried to make a purchase on App Store and this time, I saw the error “Your Apple ID has been disabled”.

I couldn’t accept the decision, so I made a call to the support team to escalate the case. A Senior Advisor with iTunes took over the case and she promised to reach back after 24-48 hours. A day later, I received the following email from iTunes support.

I would like to inform you that I have received word from the department handling your concern.

Tuan, after some investigation, your account was re-enabled and modifications have been made for you to be able to continue to purchase from the iTunes Store.

I apologize for any inconvenience this issue may have caused you. You may want to reset your password to increase the security of your account. Let me also offer an article to help you:

To increase your account’s security, please follow the suggestions outlined in this article when resetting your password:

Apple ID: Security and your Apple ID
https://support.apple.com/en-us/HT201303

I hope everything goes well from here, Tuan. Please let me know if you have any other questions or concerns. Thank you for your understanding and patience regarding your issue. It’s been a pleasure assisting you and you’re a valuable iTunes customer. You have a good day!

After that, I checked my account and everything had been fixed. My account is fully restored now and it wasn’t closed like the first Apple representative told me. They didn’t tell me exactly what happened with my account but I guessed it related to security concerns. I tested some new Apple products and activated them in some different countries, so Apple might have thought that my Apple ID was compromised.

I hope the experience can be helpful for anyone in the same situation, tell me your story with Apple support in a comment below.

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Reader Interactions

Comments

  3. Carol Dobson says

    l bough itunes card for 30dollar l scan the card but it errol tried put in mannal and this did work so what can do please help l have apple phone

  5. Natalie Betts says

    I had the same problem they disabled my account no explanation still disabled.
    But myine happened on the IPad Pro

  6. Ray says

    This happened to me today… just after I uploaded the new OS. I had made 2 purchases yesterday, and one today before the upgrade. Coincidence? I updated my credit card and security stuff, but no love. I’m left having to call Crapple I guess.

    • Rita K Randall says

      My Apple ID was disabled months ago. I cannot buy more Space on the Cloud because of this. I am afraid I’m going to lose irreplaceable pictures of my sons, now deceased. I have tried and given up for all these months to get more storage to no avail. Today, I was allowed to update software & it let me go forward as if I could go to settings & update my storage, but after several tries it still says my Apple ID is disabled & gave the http://www.apple.com/support/iTunes/ww. Address to go to. Don’t know what to do now. Any ideas out there???? HELP.!!!

      • Tzahi Shahak says

        I’m having the same issue, and cant seem to be able to contact anyone @Apple…. were you able to resolve this?

      • Susan Hansford says

        I too have the same message “Your Apple ID has been disabled. For assistance, contact iTunes Support at http://www.apple.com/support/itunes/ww/.”

        I do not get anywhere when I paste that link into my browser – surprise, surprise – NO SUPPORT!!

        No one seems to giving any phone numbers or links to help out either – Any help would be greatly appreciated! thanx

  8. Arinze Justice says

    My apple ID diabled. Can’t purchase anything on iTunes, or update Apps. Help!!!

    • toan tran says

      Hi, my apple id has been disabled ,l can not purchase and update at all, please

  9. Sylvia Thomas Clardy says

    My Apple ID is disabled. Can’t purchase any iTunes,games or update any Apps please help