The new Amazon Kindle Voyage is undoubtedly the best e-ink reader till 2014, however, it doesn’t mean this is a perfect product. There are some bugs existing on this digital reader and I will talk about them in an insightful review. This post will mention the most popular bugs that appear on many Kindle Voyage devices.
I’ve used the Voyage for just over a week and I’ve encountered this issue at least 5 times. When I wake up my device from sleep mode, I am often stuck with the current application. For example, when I am reading a book, I just can turn pages and navigate within the book, any attempt to come back to home screen or go to settings will return this error: “Application Error – The selected application could not be started. Please try again.“. I tried to restart the device by holding the Power button for around 7 seconds and press on Restart, but the Voyage wouldn’t respond at all. The annoying error would appear again and again.
You can check out the video below to see the error clearly.
A temporary fix would be doing a reset the device by pressing and holding the Power button for 20 seconds. Wait for the Voyage to start up and everything seems to be fine, … until the error shows up again. I am not sure where the issue comes from, it seems like this happens everytime it loses connection to my home Wi-Fi. So I tried putting the Kindle closer to my router. Besides, I did a factory reset on the device by going to Menu -> Settings -> Menu -> Reset Device. The error hasn’t come back since then.
Hopefully the trick will be useful for Kindle Voyage users out there. Let me know if you had the same issue and how you fixed it.
Disclosure: We might earn commission from qualifying purchases. The commission help keep the rest of my content free, so thank you!
David Crane says
I have had the same “Application Error” problem with my Voyage. I tried resetting the Voyage, as you describe. I get the same result as I do when I force a reboot. The Voyage works until, some not-too-long while later, the problem recurs.
Most disappointing, despite discussions in the Voyage reviews on the Amazon site, and despite discussions on some web sites, the Kindle “Specialist” I spoke with at Amazon this A.M. seemed to have never heard of the problem. They have agreed to replace my Voyage. I am hoping, with less than full confidence, that the replacement will not have the same problem.
Tuan Do says
I think this is more of a software than hardware bug. This error happened on my device again and hopefully Amazon will release a fix soon.
Let me know if the replacement works for you.
Best
David Crane says
I agree it looks like a software bug, not a hardware issue. In such a case, I would think it would be in their best interest to figure this out quickly rather than to pay for replacements.
Tuan Do says
There is a new software update for the Kindle Voyage, I am installing it on my device right now. Amazon didn’t address the issue but I hope they did it under the hood. You can wait for the auto update or download it here: http://www.amazon.com/gp/help/customer/display.html?nodeId=201630670
David Crane says
I just discovered it, and am installing it too. Fingers crossed. If this works, then I will have some confidence that the replacement they are sending will work well. But of course, in that case, Amazon would never have had to send it.
David Crane says
I installed the new version yesterday, and had a complete day without freezes. But, on turning it on this AM, I find that while I can continue reading the book that I had been reading last night, if I click the top of the screen to get the menu in order to select Home, I get the second line of the menu (Aa, Go To, X-Ray, etc) but not the first. So I cannot return to Home, and the second line of the menu does not go away. So, this still doesn’t work.
Matti Aho says
I installed firmware version 5.6.1. and still the same Application Error keeps returning. Factory reset didn’t help either. 20 sec restart cycle helps until you close the screen next time or the screen saver activates itself. This is a big disappointment and not acceptable at all.
CCSF says
Hi I have been having the same problem as everyone here. In fact, not just application error, the voyage sometimes freezes up after I wake it up. Sometimes the kindle is responsive but it won’t turn the page. The same page refreshes itself. Or, when it wakes, the page is at the previous time it went to sleep. For example, after I have read pages 5-15 and then sleep and wake, its back at page 5. very frustrating.
Anyway, I bought one of those magnetic covers where the kindle wakes and sleeps with the opening/closing of the cover and it has been working very very well. I think the problem lies with the sleep/wake button.
Ps, i updated to the latest firmware
Paul Filkin says
Thaty’s a little disappointing! I received the new kindle, my first kindle, this mornig for my birthday. Added some books and now I have the application error. I’m trying some of the solutions mentioned here but this is not a happy experience!
Martha Ann says
I just bought a voyage 3 weeks ago and am having these problems. All amazon could do is tell me to restart it (despite the fact that I restarted it 3 times prior to calling them). Their answer: they are sending me a new one. Was on the fence about this purchase and now thinking i wasted my money. Disappointing.
Nicholas says
I’ve had my Voyage since day one. Has been fine. I hadn’t used it I. A while, charged it up and then I received this problem yesterday. Talked to support. They were about to send me a new one, but then the tech realized that it was a known issue. So now it is being escalated to the software engineer team. Who knows how long that is going to take. He said probably seven business days, but I think he was clueless. I feel like telling them to just send me the new paper white. Ugh.
Karen says
Just got my new Vogage today. Already encountered the Framework and application error.